Automotive history

Living in a box: The rise, fall and resurrection of the red telephone box

by Rich Duisberg
22 November 2021 4 min read
Living in a box: The rise, fall and resurrection of the red telephone box
Photo: Rich Duisberg

The contents of the ashtray in my 1972 Fiat 500 include a couple of fuses, a tatty book of matches and a handful of small denomination coins. The car lives up to all stereotypes of old Italian car ownership, but I’ve no intention of attempting to fix any electrical fritzes on the open road. The book of matches is a period accessory; the Rome nightclub it advertises closed half a century ago and, besides, I don’t smoke. The coins? Maybe, probably, this car will break down – and when it does I may need to make a phone call. Knowing my luck that will be in a mobile phone reception black hole and so I can expect a traipse to a phone box. It might be quite a walk, nowadays.

You see, the red phone box is in trouble. This roadside fixture – and it’s nearly always adjacent to a road – is fighting for survival in the digital age. No matter how many people I tell that I like the way you punch the metal buttons on the phone’s fascia, or that I enjoy the strangely satisfying feeling of a sliding a 20p coin from my fingers into a slot to make a call, I get the same response: ‘When did you last use one?’

“Thank you for calling…”

Red telephone box

For years, the once ubiquitous red telephone box seemed to be heading the way of the filling station, a topic I’ve written about before, here. It is said that, last year in the UK, 1298 of them did not make a single call. More than 4000 made no more than one call a month. By law British Telecom is obliged to operate public payphones around the country but when they lose £4.5 million a year one can understand their reluctance to upgrade their payphones to digital when in 2025 the analogue system will be switched off for good.

The good news for fellow fans of near-obsolete technology is that OFCOM is working on ensuring that 5000 payphones are saved, meaning that accident blackspots, locations with a history of suicide attempts and areas with poor network coverage should keep their iconic red telephone boxes. You might argue that I ought to invest in a period phone for my period car, but the Fiat is an economy model which scarcely features hot and cold running electricity and, besides, when it was built the UK had 70,000 payphones to cover the nation.

Please hold”…

The Original Red Telephone Box, Burlington House
The K2 telephone kiosk prototype at the entrance of Burlington House, London. Photo: Peter Dazeley/Getty Images

Kiosk 1, or K1, was designed in 1921 and was the antecedent of a line of K-numbered boxes. In 2006 these were voted as being one of the top ten favourite Great British designs of the 20th Century alongside the Mini, Concorde and the Routemaster bus. The K1 is not quite the same iconic shape that London’s tourists now pose outside, but the cast iron K2 came along in 1924, painted red, and nearly a century later this style satisfies those looking for a quintessentially British backdrop to their holiday selfie. Sir Giles Gilbert Scott, designer of the K2, had actually wanted the K2 to be painted silver, and it seems there was some hoo-ha from London Boroughs not wanting anything as unsightly as a metal box on their streets. K3 came in 1929 and was constructed in concrete to keep costs down, and painted cream. K4 came in 1927 and just four (here’s one) are still in use – those had a postage stamp vending machine inside which, when typically moist British weather arrived, managed to stick its own stamps together. Still, it’s a quaint idea. K5 never got beyond prototype stage and was made of metal-faced plywood.

You are now number [pause] six [pause] in the queue.”

The K6 of 1936 is the box which really brought the public telephone to the masses, and by 1940 there were 35,000 payphones in use. Those in Hull are painted a different colour (take a tour, here) as their telecoms infrastructure has long been owned by the local council, being profitable enough to avoid nationalization in the early days. No crown on those, and from 1955 all new boxes in England had the ‘English’ St Edward’s crown, and those north of the border got the crown of Scotland. The Editor says that I can mention that the crown served as a cover for a ventilation hole, but not about the slight change in red paint of 1968 as that might bore readers. I find it all fascinating.

K7 was a prototype only and K8 lost the lovely little glazed panels and (almost) deserved the inevitable vandalism it’s utilitarian, glazed box shape invited. In 1981 British Telecom was privatised and nearly painted its historic assets bright yellow, prevented by a national outcry. BT’s KX box is the miserable glass slab that even the most broken-down classic car owner will walk past, jerry can in hand, cursing that pretty but flakey Veglia petrol gauge. KX+ was about the last of the (phone) line. Phone cards came and went. Carphones came and stayed. Today, nearly 90% of us own a mobile phone.

Hello? Caller? Are you still there?”…

The last bastion of usefulness for the once-loved phone box seemed to be as a hotdesk for drug dealers, an untraceable number for iffy car dealers, a shop window for anyone providing erotic services and an occasional toilet for drunken oiks. But local communities started to save them – they became charity libraries, defibrillator stations, art galleries, tiny pop-up coffee shops and (inevitably) even a pop-up pub called The Dog & Bone. Such repurposing is to be celebrated, and now OFCOM seem to have saved even more of them. Hurrah!

Maybe this is cause for some classic car roadtrips, cash in ashtray, calling from the K6 up at Baltasound in the windswept Shetlands, to one over a thousand miles away in St Martin’s on the Isles of Scilly. Why not call the K1 in Bembridge and sing happy birthday as, this year, it celebrated its century, from the only working K3, near the Penguin enclosure at London Zoo?

Approximately 2000 red phone boxes are now listed buildings, but what of all the rest? It’s only continued use and appreciation of this magnificently British piece of architecture that will ensure their existence. And, if nothing else, reader, I’d appreciate somewhere out of the rain from which to call and wait for any breakdown company which has not yet blacklisted me.

Read more

Take a tour of Britain’s preserved and crumbling local petrol stations
Freeze Frame: Routemaster changes London’s roads forever
The Flying Wrens: All-female dispatch riders of WWII

You may also like

1964 World’s Fair Henry Ford II
Mustang Memories: Tom Cotter Recalls 17 April 1964 – and What Came Next
8 Things to Know Now the Audi R8 Era is Over
1958 Lotus Type 12 Graham Hill
The First Lotus Formula 1 Car is set for a £300,000 Climax at Auction
A story about

Your biweekly dose of car news from Hagerty in your inbox


  • BB says:

    I’m west of the pond. Which model did Dr. Who use?

    • Antony Ingram says:

      Hi BB, the Tardis in the Dr. Who series is an old Police call box, which was a special telephone booth for use either by the police for calling in to a station, or by the public to call for the police.

  • Graeme Aldous says:

    In Bilsdale in the North York Moors, at Fangdale Beck on the B1257, there’s a GREEN box. The story is that when the GPO wanted to install a rural box, the local landowner only allowed it if it was painted to blend into the landscape — red would have “scared me pheasants”! One day an BT contractor arrived to repaint the box, and he only had red paint, so that’s what he used. There was a huge outcry (from more than just the landowner), and he had to come back again with some green paint.

    But there’s more… when BT hoiked it out and replaced it with a modern ‘shower cabinet’ box, they were told by the National Park that it was in fact now a Listed Building, and they had no permission. They had to buy back one of their scrapped boxes, reinstall it, and paint it green.

  • Madelaine says:

    A really fascinating article. Love the follow up stories.

  • Loyd Gerken says:

    There’s a red telephone box at Snetterton race circuit in Norfolk. It’s situated on the main straight opposite the pits and close to the timekeepers building. It’s been there for years. Sadly it’s not working, but it provides some shelter if its raining!

  • M Durham says:

    Love this article and comments. Where did the rest of the boxes go? You asked. I’m lucky enough to own one. Owning a classic car is a sickness that can spread to owning other collectable.

  • John F says:

    Good article and M Durham – you are so right – I have a classic car AND a red telephone box. I love them both!
    In Guernsey, the ‘phone boxes are yellow (post boxes blue) and there are still a few about. Yellow would look awful in my garden so it can only be red. About to trim it for Christmas.

  • Dr. O Tane says:

    An interesting read. Always wanted to buy one as a garden ornament but have never got round to it.

  • Justin O'brien says:

    Sad to say but its all about money and our heritage don’t matter to these money orientated robbers! There should be at least 1 or 2 red phone boxes per town in Huddersfield there is 4 outside the town-hall i think they’re the bigger k2 type, where u live in Ashton-under-Lyne we got one red phone box left of which is a toilet and a crack den sadly! But it’s a listed building i love old phone box’s and retro street furniture but when pay and go phones became available in 1998 it was game over for pay phones sadly! As they was our main source of communication in by gone days.

  • Roger_G says:

    Talking to my 6 year old grand daughter over Christmas, I was telling her about the ancient history of my childhood.
    You would have loved to see her face as I explained that we did not have television or computers or i-pads. That we did not have a phone in our house.

    “How did you talk to people then?”. The disbelief continued as I explained that we had to walk down to the shops at the end of the road where there was a “telephone box”. “A what?”

    For a long time we did not have a car. “How did you get anywhere?” Walking, buses, trains.

    I am not sure how much better it is now.

  • Dave Shepherd ex Royal Northumberland Fusiliers says:

    OPERATION “HOT HOUSE” was a project to replace Red Kiosks with KX100 types. Many boxes went missing and resurfaced by the shower brigade? In 1995 I was asked to acquire an old RED to Commemorate the rebuilding of EPRON “Village de la Radio” Normandy. For the 50 anniversary of D Day and Liberation of CAEN. It was presented to the village by NVA Normandy Veterans.

Leave a Reply

Your email address will not be published. Required fields are marked *

More on this topic
Hagerty Newsletter
Get your weekly dose of car news from Hagerty UK in your inbox

Thanks for signing up!

Your request will be handled as soon as possible